Shipping & Delivery Policy

ELLEAURE ships orders internationally to destinations made available through our checkout.

Available destinations, shipping methods and shipping charges may change based on carrier availability, customs requirements, legal restrictions and fulfillment capabilities.

Order Processing

After an order has been successfully placed and payment has been authorized, the order is submitted for processing and fulfillment.

Processing time may vary depending on the product, fulfillment location, order volume and destination.

Current delivery estimates presented on the product page, checkout or order confirmation should be treated as the applicable estimate for that order.

Business days generally exclude weekends and public holidays.

International Fulfillment

ELLEAURE works with international fulfillment and logistics partners.

This means an ELLEAURE order may be dispatched directly from a fulfillment facility located outside Denmark and, in some cases, outside the customer's country or customs territory.

Branvas currently operates a worldwide private-label fulfillment model and states that orders may be fulfilled internationally through suppliers and third-party logistics providers.

The fact that an order is fulfilled by a third-party logistics partner does not change the fact that your retail purchase is from ELLEAURE.

Delivery Estimates

Delivery times shown by ELLEAURE are estimates unless expressly described as guaranteed.

Actual delivery can be affected by destination, carrier performance, customs clearance, peak periods, severe weather, public holidays and other events outside normal control.

If a legally binding delivery deadline applies, your rights under applicable consumer law remain unaffected.

Shipping Charges

Any shipping charge collected by ELLEAURE will be shown before your order is submitted.

Promotional free-shipping thresholds or offers may be subject to conditions displayed on the website.

Tracking

Where tracking is available, tracking information will normally be sent electronically after shipment.

Tracking information may take time to update after a shipping label is created or a parcel is handed to a carrier.

Multiple Shipments

Where products in an order are fulfilled from different locations, an order may arrive in more than one parcel.

Where this occurs, tracking may be provided separately for each shipment.

Customs, Duties and Import Taxes

International shipments may be subject to customs processing.

Depending on the destination and shipping method, duties and import taxes may be prepaid, collected during checkout or charged by customs or the carrier on arrival.

Where import charges are not included in the amount collected by ELLEAURE, the recipient may be responsible for them where permitted by applicable law.

ELLEAURE cannot control charges imposed directly by foreign customs or tax authorities.

Shipping Address

Customers are responsible for checking that the delivery address entered during checkout is accurate.

If you discover an address error, contact ELLEAURE as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

If a parcel is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law.

Delivery Problems

If tracking has not updated for an unusual period, a delivery estimate has passed substantially, or a parcel appears lost, contact ELLEAURE with your order number.

We may need to investigate the shipment with the fulfillment provider or carrier before confirming the appropriate remedy.

Nothing in this process limits your mandatory rights regarding non-delivery.

Marked Delivered but Not Received

If tracking shows a parcel as delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, building reception and any carrier delivery notice.

If the parcel remains missing, contact ELLEAURE promptly.

We will investigate the delivery and provide the remedy required by applicable law and the circumstances of the shipment.

Damaged Deliveries

If a parcel or product arrives damaged, photograph the item and packaging and contact ELLEAURE as soon as reasonably practical.

Damage and defective-product claims are handled under our Warranty, Defects & Complaints Policy.

Refused and Unclaimed Parcels

If a parcel is refused or is not collected from a pickup point and is returned, contact ELLEAURE.

Any refund, re-shipping cost or deduction will be handled in accordance with applicable law and our Return & Refund Policy.

Refusing or failing to collect a package does not necessarily constitute a valid exercise of a statutory withdrawal right. Danish consumer guidance specifically requires consumers to communicate withdrawal rather than merely fail to collect a parcel.

Delivery Delays

If ELLEAURE becomes aware of a significant delay, we may contact you with updated information.

Where applicable law requires us to provide cancellation, refund or other options following a delay, we will do so.

Under the US FTC Mail, Internet or Telephone Order Merchandise Rule, sellers must either meet the stated shipment expectation or follow required delay/consent/refund procedures.

Countries We Ship To

ELLEAURE ships to destinations that are selectable during checkout.

A country appearing in general website content does not guarantee that delivery is currently available.

If your destination cannot be selected at checkout, ELLEAURE is not currently accepting orders for delivery there.

Contact

For shipping assistance, contact ELLEAURE using the details shown on our Legal & Contact Information page.